Customs part Deux

Get ready to feel frustrated reading this!

As I mentioned in my post yesterday – I was heading off to customs / cargo terminal for the 2nd day in a row to hopefully, fingers crossed, pick up my boxes that had been sent from Australia via a Door to Airport service. I’ve picked up things from customs in other countries before so was expecting it to be an easy enough task…

Day 2, Tuesday: My lovely friend picked me up, this time bringing her iPad with books and magazines loaded on it in preparation… Thank goodness Bubba was home with the babysitter today!

Arrived at Lasare Cargo terminal at 10.45, as had been informed to come back to the specific office (Customs Clearance office on Lvl2) anytime after 10am to collect my paperwork. Weeelll it must’ve been coffee or smoko time, as there was not a soul in the office. A lady & man were chatting outside the office and just glanced at us as we looked around for someone, then stood in the office waiting. Then they walked inside and sat down and ignored us! Then another girl came in and sat at her desk and ignored us as well, so I asked her about my documents, which she then got up and found buried in a pile of folders. Ok! Step 1, Done… off to the Customs offices! I glanced at the few papers and there was a detailed list of our belongings on it (all in Georgian but my Janome sewing machine was listed in English so that clued me in) – and they had ‘valued’ everything somehow as well…

At Customs, I took a number and it thankfully was a lot quieter than the day before – was at the same operator (as the previous day) within a few minutes.  She then proceeded to open an excel spreadsheet and copy the list of items (and values) into excel…. then working between 3 different spreadsheets, had to find a specific code for each item on the list and enter that in as a new column. Obviously all in Georgian so I watched with fascination, but guessed a few… ie: “metalicus carco” – was guessing that was Bubba’s metal ride on car he got for his birthday…
Anyway… so this took quite a while. After she found all the different codes for every item in our baggage, then moved onto the Customs system and had to enter all our details and all the codes in to this system (along with the values for each item). This was with a few breaks to go out the back and ask a few questions, talk on the phone, check facebook .. etc etc.
Finallyyyyy this was all done (after 1.5hrs), she printed out documents, I signed a few things, then was directed to go to the little bank teller, pay him the customs charges (which included 300 GEL just for their service fee!?), wait 10 minutes while he inputted that data into his bank computer…. sign 4 sets of the same paperwork (3 of my signatures on each page?)…. then back again to the customs lady’s desk.
Back at the customs desk she then entered something (I’m guessing) to say I’d paid the charges, gave me documents to release my boxes, and DONE with customs after almost 2 hours.

So happy as larry, (and soooo over it…) off we trotted to the Cargo building again. Gave in my paperwork to the Incoming Cargo desk,  then had to go to their cash desk to pay the Lasare Cargo charges (as they’d stored my cargo for 2 days – which I did know about in advance!) then back to the Incoming Cargo desk to give the stamped (PAID!) paper, and after this, she told me to go to the dock with car so we could FINALLY pick up our boxes!
So easiest part of the day was getting boxes loaded into the car (all ripped and taped back up from their very thorough search!) and driving off home.

Honestly. What an experience. I recommend a door to door service or sending someone who you don’t like very much to go pick up your cargo from Tbilisi Customs.

But….. now we have our nespresso machine, I have my sewing machines and Bubba has all his toys! He won’t let his toy mower out of his sight 🙂

Georgian customs

Today I am attempting to pick up our boxes that we sent from Australia last week via Jetta excess baggage… I tried yesterday and after a couple of hours in between Customs and the Cargo terminal (which are very luckily right next door to each other…) I was told to come back today.

My friend picked Bubba and I up yesterday at 10.30 and we headed out to the airport.. We incredibly found the Cargo terminal on the first go, without any wrong turns – an AMAZING feat. I waited in line for about 10 minutes at the incoming cargo line, received my paperwork and was told to now go to Customs building to sort out the Customs clearance. There were many people in the waiting area in Customs and as I got my ticket (#44) I glanced at the screen – yep, only up to #26… and these aren’t really quick appointments!! So with Bubba already starting to get a bit antsy in the Manduca carrier, we just stood up and waited. Then, as #28 was called up, a lady gave me her #28 and said “here, I’m not using it!” What an Angel!! Pays to have Bubba with me sometimes!!
I handed the operator my paperwork, they tried to use google translate for “Unaccompanied Baggage” without success, then another lady went off into the back area with my papers and my passport…for over half an hour…. The operator kept Bubba entertained by showing him pictures of animals on her computer screen – Did I mention that they loveeee babies over here!?
I asked a few times if everything was ok, “yes fine fine”… then eventually the other lady came back and told me that actually I had to go back to the Cargo building and go to 2nd floor and get an “exportise (????or something to the sounds of this?) invoice”.

SOOOOOO off we trotted to the Cargo building and to the 2nd floor. There is a small Customs clearance office there – they informed me that yes I did need this invoice, it would take 3-4 hours and so I could pick up my cargo tomorrow. But to get such a invoice, I had to go back to the Customs office and get a letter from them saying that I needed a Exportise (??again, sorry have no idea) Invoice. AHHHH. So we went back to the Customs Building, the nice lady at the front desk must have felt sorry for me and did up this letter for me (which had to include all my Australian and Georgian addresses and phone numbers and passport information).

In this time, they were only up to #39 at Customs by the way…

So then back to the Cargo offices, up to level 2, handed in my documents and was told that I could pick up said invoice at 10am tomorrow and then deal with Customs and pick up my cargo.

What a frustrating hour and a half! But thank god for the Manduca, it was a lifesaver today!

I think this is because it’s my first time bringing anything in to Georgia, as from now on, I can just use this invoice/letter without having to go through all this to-do kerfuffle. On another note, we used Jetta excess baggage to send 8 boxes and they have given a great service from Australia- Georgia for a really good rate too!

So in any case, off to the airport in an hour, sans Bubba this time, thank goodness for the babysitter!!

I just want to unpack my nespresso and sewing machines!! 🙂 WISH ME LUCK!!!